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Terms of Service

Last updated: October 2026

1. Who we are

Movu is operated by Neuronet AI Solutions("Movu", "we", "us"), Harare, Zimbabwe. These terms govern your use of the Movu mobile app and website as a customer. Drivers are additionally bound by the Driver Agreement.

2. What Movu does

Movu is a technology platform that connects people who need a vehicle with a driver ("customers") to independent drivers and fleet operators who provide transport ("drivers"). Movu does not itself provide transport, own the vehicles or employ the drivers. The transport contract for each trip is between you and the driver you choose.

3. Your account

You register with your phone number (verified by one-time code) or a Google account. Keep your profile and site details accurate and your login secure. You are responsible for all activity under your account. You must be 18 or older to request a vehicle.

4. Requests, prices and payment

  • The price for a request is calculated from a base fare, distance, the vehicle type and any cargo weight you enter, subject to a minimum fare, and is shown before you request. You may raise your offer while waiting for a driver.
  • Drivers who accept are shown to you as candidates. A trip is only assigned when you choose a driver. Choosing a driver confirms the request at the price shown.
  • You pay the driver directly, in cash or by EcoCash to the driver's number, at the agreed price when the trip is completed. Movu does not collect or hold trip payments.
  • Cancelling after a driver is en route may be subject to a cancellation fee communicated in the app.

5. Your responsibilities

  • Describe the load honestly, including weight, and do not request a vehicle for a load beyond its rated capacity.
  • Do not ship dangerous, illegal or prohibited goods, or goods that require permits you do not hold.
  • Be at the pickup and drop-off, or appoint a receiver on Send trips, so the driver can load and unload safely.
  • Treat drivers with respect. Harassment or abuse leads to suspension.

6. Tracking, chat and location

Trips are tracked by GPS and all in-app chat is logged for safety and support. If you share your live location with a driver it is shared only for that trip.

7. Liability

Drivers are required to hold valid vehicle insurance and roadworthy certification. Movu facilitates the connection and provides tracking and support, but to the extent permitted by law Movu is not liable for loss or damage to goods, delays, or indirect losses arising from a trip, network outages, third-party services or events outside our reasonable control.

8. Changes

We may update these terms. Continued use of the app after changes constitutes acceptance where permitted by law.

9. Contact

Questions about these terms? Email [email protected]or use Help & Support in the app.