movu.
Get the app

Driver Agreement

Last updated: October 2026

1. Scope

These terms govern your use of Driver mode in the Movu app and your relationship with Neuronet AI Solutions("Movu") when you perform transport services as an independent contractor, owner-driver or fleet driver. By going online you confirm you have read and agree to them and to the policies communicated in the app or by support.

2. Verification and account

You must provide accurate registration information, valid identification and vehicle documents as requested, including proof that your vehicle and licence are rated for the category you register under. Movu may approve, suspend or terminate driver accounts to protect customers, business accounts and platform integrity. You are responsible for keeping your login secure and for all activity under your account.

3. Requests and trips

  • Requests are offered based on your availability, location and operational rules. Accepting a request puts you forward as a candidate; the customer chooses the driver.
  • Once chosen, you commit to complete the trip in good faith, subject to safety and force majeure.
  • You agree to follow the in-app flow (navigate to pickup, Picked up, navigate to drop-off, Complete) so customers receive timely information.
  • If you cannot complete a trip, follow the app and support guidance rather than abandoning it without notice.

4. Safety and conduct

You must comply with traffic and haulage regulations, wear required safety equipment, and operate a roadworthy, properly loaded vehicle within its rated capacity. Dangerous driving, harassment, or misuse of customer or business account data may result in immediate suspension.

5. Payment and commission

Customers pay you directly for each trip, in cash or by EcoCash to your own number, at the price agreed in the app. You are responsible for collecting the fare and for any taxes or statutory obligations on your income. Movu charges a commission on each completed trip, shown in the app and subject to change with notice. The commission is deducted from your prepaid Movu balance, which you top up with EcoCash through Paynow. You need at least the minimum balance shown in the app to go online; if your balance falls below it you are taken offline until you top up.

6. Data

Location and trip data are processed to run dispatch, improve service and keep customers informed. Verification documents are stored privately and reviewed only by Movu staff. See the Privacy Policy.

7. Liability and changes

The app is provided on an as-is basis to the extent permitted by law. Movu is not liable for indirect losses arising from network outages, third-party services or events outside reasonable control. We may update these terms; continued use after changes constitutes acceptance where permitted by law.

8. Contact

Questions about these terms or your driver account: [email protected]or Help & Support in the app.