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Safety & trust

A stranger's lorry, with none of the guesswork.

Movu is built so that the person who turns up is the person you chose, in the vehicle you saw, and that both of you can see where the trip is at every moment.

Six commitments

What we check, record and protect.

Verified before the first trip

Identity, licence classes, Defensive Driving Certificate, medical, ZRP clearance, Certificate of Fitness, insurance and ZINARA disc, all reviewed by our team.

Every trip is tracked

GPS position, each status change and the full route are recorded for every request. Arrival at the pickup is confirmed by geofence, not by a tap.

Contact without exposure

Chat in the app. Calls go through the driver's number only once you have chosen them, and receivers on Send trips get the driver's details the same way.

Ratings both ways

Customers rate drivers and drivers rate customers. Your choice of driver is informed by real trip history.

Documents stored privately

Driver documents live in a private store that only our reviewers can open through short-lived links. Customers never see them.

Your data, used for the trip

Phone number, pins and request history are used to run dispatch, tracking and support. We never sell personal data.

Verification

Every driver is verified before the first request.

Customers trust Movu because nobody goes online without identity, licence, clearance and vehicle documents on file. The wizard in the app walks you through it in seven steps.

Your identity

So we know who is driving for Movu customers.

  • ✓National ID (front and back)
  • ✓Selfie holding your ID
  • ✓Proof of residence

Your driving papers

Proof that you are licensed and cleared to drive commercially.

  • ✓Driver's licence (front and back) with the classes for your vehicle
  • ✓Defensive Driving Certificate
  • ✓Medical certificate
  • ✓ZRP police clearance

Your vehicle

Papers and photos of the vehicle you will use on Movu.

  • ✓Registration book
  • ✓Certificate of Fitness
  • ✓Insurance certificate
  • ✓ZINARA licence disc
  • ✓Vehicle photos: front and side
  • ✓Owner authorisation, if you are not the registered owner
  1. 01

    About you

    Name, ID number, address and a profile photo customers will see.

  2. 02

    Licence

    Licence number, classes and expiry. The classes must match your vehicle.

  3. 03

    Vehicle

    Category, make, model, year, colour, plate and rated capacity.

  4. 04

    Documents

    Upload each document in the app. They are stored privately and only our reviewers see them.

  5. 05

    Payout & contacts

    Your EcoCash number for customer payments and an emergency contact.

  6. 06

    Declarations

    Agree to the driver terms, safety rules and the commission model.

  7. 07

    Review

    Our operations team checks every document. You see the status live and get told if anything needs a re-upload.

Something went wrong?

Report it and we act on it.

Use Help & Support in the app with your request reference, or email [email protected]. Dangerous driving, harassment or misuse of customer data leads to immediate suspension of a driver account.

Stop phoning around. Drop two pins.

Get the Movu app and request a vehicle in Harare in a minute.

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